Important Information for New Customers

 To ensure we can provide you with the best possible service, we kindly ask all new customers to fill out our information forms. This allows us to process your details accurately and efficiently, enabling a smooth and personalised experience. Completing these forms is quick and easy, and it helps us tailor our services to your specific needs. 

When completing any forms, it is essential that all information provided is accurate and correct. Should there be any changes to the details provided, including updates regarding your pet’s needs, habits, or behaviours—especially any concerning or undesirable behaviours. Please note, we are happy to work with animals that have behavioural issues. However, it is essential that you clearly state their triggers, likes, and dislikes. This helps us to better understand your animal’s needs and create a safe and comfortable environment for them. Transparency is key, and by sharing this information, we can work together to address their behaviour effectively and compassionately.

All bookings must be paid upfront at least 2 days prior to the scheduled date. Failure to pay within this timeframe will result in the booking being cancelled. If you need to cancel a booking, we require at least 48 hours’ notice to qualify for a 50% refund. Cancellations made within 24 hours of the booking date will not be eligible for a refund. Thank you for your understanding and cooperation - we look forward to serving you!

 

We are fully insured to care for up to 4 dogs and 5 cats or other small domestic pets at one time. This coverage provides peace of mind, ensuring they are protected in case of unexpected situations and allowing me to offer the care they may need without hesitation.